Support

The following are required in order to take part of SmartDriving:

Computer

Just about every desktop and laptop computer of today will have enough capacity to take part of the education. A good memory capacity, good graphics card and sound card are important. Don't forget headphones or speakers to hear the sound on the video material.

Internet

The education consists of video material and to take part of this broadband or another fast Internet connection is equired. A connection with a speed of at least 1-2 Mbit/s is recommended to take part of the video material.

The additional reading is based on text and still pictures. The knowledge text is text only. Those two are not as demanding of bandwidth. In case of the network is temporarily overloaded, it is recommended to try again a little later.

Web browser

SmartDriving has mainly been tested with the web browsers Internet Explorer and Mozilla Firefox. In case of any problems with other web browsers, it thus is recommended to try either of these.

Adobe Flash Player

In order to take part of the video material, it is required to have Flash Player installed on your computer. If the videos take a long time to start or stutter, you might need to upgrade to the latest version of Flash Player.

In case of that you only get a black square when you have chosen a video, it can be due to very strict limitations in your firewall, or a too old version of Flash Player. If you are having issues with the firewall, please contact your nearest network administrator.

Adobe Acrobat Reader

In order to print your certificate as well as taking part of other PDF files that exist within the education, you need to have Adobe Acrobat Reader installed on your computer.

Forgotten password or username

If you have forgotten your password, click on the link in the login box to automatically get a new password. However it will only work if you previously filled in a valid e-mail address.

If you have forgotten your username, please get in touch with your local account manager or our support department. State your name, company name and your contact details.

Expired license

The education is available for six (6) months after the order date. Please get in touch with your local account manager or our support department to for an additional fee renew the license for an additional six months.

If you have other questions or for another reason want to get in touch with our support department, please send an email to support@smartdriving.se